CTBCResidentialMortgage

Our Residential Mortgage Products Are A Dream Come True

CTBC Bank knows everyone has a dream home in mind. We have mortgage programs that can help you make that dream a reality.

When purchasing your very first home, our specialized programs can provide valuable resources to fit your needs. Our Mortgage Loan Officers are available to answer questions you might have about purchasing and owning a home.

When your family is growing and you're ready for a larger home or plan to purchase a vacation home, CTBC Bank offers programs that are available to assist you with your financing needs.

If you or your family needs to relocate to the U.S. because of work, school, or business expansion and need to purchase a home, CTBC Bank understands the challenges involved in applying for credit in a new country. CTBC Bank has specific programs to help you turn your “dream” into a reality by taking your global credit history and assets into account during the loan qualification process.

CTBC Bank Mortgage Programs

Our mortgage programs are good for purchase, refinance, and cash-out refinance

CTBC Bank understands that every borrower has different financing needs and we have mortgage programs that are designed to work just for you.

Early Start Pre-qualification Request1
Upon receipt of a completed application for a mortgage loan, CTBC Bank can provide you with an early start pre-qualification request for a mortgage loan to assist you in shopping for a home.


1Subject to credit approval.

Contact a Mortgage Loan Officer at (888) 618-2822 for complete details and a copy of all disclosures.

Contact CTBC Bank Mortgage Loan Services

Regular payments to:

CTBC Bank
Loan Services Department
P.O. Box 80038
City of Industry, CA 91716-8038

Overnight payments to:

CTBC Bank
Loan Services Department
17851-A3 Colima Rd.,
Rowland Heights, CA 91748

Automatic Payment:

To make your mortgage loan payments safer and easier, we can set up Automatic Payments from your CTBC Bank account. This means you won't need to make extra trips to the bank or post office or worry about making payments while you are traveling.

If you have questions about your existing CTBC Bank mortgage, you can reach us here:

Phone: 1-855-215-8383
Email: MORTGAGESERVICING@CTBCBANKUSA.COM

Hours of Operation

Monday - Friday : 8:00 AM - 5:30 PM PST

If you are having financial difficulty
If you are struggling to make your mortgage payments – or you’ve missed payments – please contact CTBC Bank, Loan Services Department. It’s critical to keep the lines of communication open when you’re trying to resolve issues with your account. If you have difficulty reaching or working with the bank, call 1-888-995-HOPE for free personalized advice from housing counseling agencies certified by the U.S. Department of Housing and Urban Development (HUD). This national hotline – open 24/7 – is operated by the Homeownership Preservation Foundation, a nonprofit member of the HOPE NOW Alliance of mortgage industry members and HUD-certified counseling agencies. For free guidance online, visit http://www.hopenow.com