Online Personal Savings Account FAQs
• Who will be qualified to open an account?
| At this time, our online accounts are available exclusively to residents of Arizona, California, New Jersey, New York, Texas, Nevada and Washington. |
• What is the minimum account balance to open my account?
| The minimum account opening balance to open a CTBC Online Personal Savings Account is $250.00. |
• Is there an account maintenance fee?
| There is no account maintenance fee. |
• Am I required to maintain a minimum balance?
| There is no minimum balance requirement. |
• How do I make a withdrawal from my Online Personal Savings Account?
• Visit a local CTBC branch
• Online funds transfer between your CTBC accounts
• Send a Wire Transfer (a service charge applies) |
• How to add money to my Online Personal Savings Account?
• Visit a local CTBC branch
• Transfer money between your CTBC accounts.
• Use direct deposit to set up your paycheck or Social Security deposit
• Incoming Wire Transfer (a service charge applies)
• Deposit check(s) via CTBC mobile app
• Send a check by U.S. mail (we don’t accept cash). The check must be payable to you and endorsed with your name and indicate "For Deposit Only to CTBC Bank" and your account number. Mail to:
CTBC Bank – VB Customer Support
56 E. Duarte Rd. Unit 108
Arcadia, CA 91006 |
• How many withdrawals or transfers am I allowed?
| The number of certain types of withdrawals and transfers from savings account is limited to a combined total of 6 per calendar month per account. If you exceed these transaction limitations during any calendar month, you will be charge $10 exceed transaction fee per debit. (Please refer to Fee of Schedule). If you exceed these limits on more than an occasional basis, we reserve the right to close your Account. |
• What types of transactions count towards the six (6) withdrawals or transfer pre calendar month?
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Below are the transactions that count towards the six (6) withdrawals or transfers per calendar month:
• ACH Transfers
• Wire Transfers (a service charge applies)
• Phone Transfers
• Online Transfers
• Transfers to repay loans at CTBC Bank
Note: The number of certain types of withdrawals and transfers from savings account is limited to a combined total of 6 per calendar month per account. If you exceed these transaction limitations during any calendar month, you will be charged $10 exceed transaction fee per debit. (Please refer to Schedule of Fees). If you exceed these limits on more than an occasional basis, we reserve the right to close your Account.
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• What fees and service charges are associated with my Online Personal Savings account?
| Please refer to the Schedule of Fees provided with the Truth in Savings Disclosures in your Welcome Package or contact Customer Service at 1-888-889-8369. |
• How can I enroll to CTBC retail online banking?
| Click here to access CTBC retail online banking enrollment page. |
• How do I download CTBC Mobile App?
| You can download CTBC Bank mobile banking app from Apple App Store or Google Play. |
• How do I enroll to eStatement?
| Please login to your CTBC retail online banking to update your Electronic statements under profile. If you have any technical questions, please contact Customer Support at 1-888-889-8369. |
• What is the CTBC Bank Routing Number?
| The CTBC Bank routing number is 1222-10406. It is used for electronic transfers made by ACH (including Direct Deposit) and for domestic wire transfers (from another financial institution within the U.S.). |
• Is the Online Personal Savings Account FDIC-insured?
| Yes. Funds on deposit at CTBC Bank are FDIC-insured up to maximum allowed by law. |
Online Personal CD Account FAQs
• Who will be qualified to open an account?
| At this time, our online accounts are available exclusively to residents of California, New Jersey, New York, Texas, Nevada, Washington and Arizona. |
• What is the minimum account balance to open my account?
| The minimum account opening balance to open a CTBC Online Personal CD Account is $5,000. |
• How can I fund my Online Personal CD Account?
• Deposit at a local CTBC branch
• Phone Transfers for existing CTBC Bank customer.
• Send a check by U.S. mail (we don’t accept cash). The check must be payable to you and endorsed with your name and indicate "For Deposit Only to CTBC Bank" and your account number. Mail to:
CTBC Bank – VB Customer Support
56 E. Duarte Rd. Unit 108
Arcadia, CA 91006 |
• Can I make additional deposits to my CD?
| Additional deposits cannot be made during the term of any CD. However, once your CD matures, you can deposit additional funds once during the grace period. |
• Can I find my CD maturity date online?
| Yes. Click here to log into your account. Once logged in, select your CD Account on the “Account Summary” page. Your maturity date will be displayed in the CD account details. |
• What happens when my CD matures?
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We will send you a notification 30 days before your CD matures. When your CD matures, you may make a deposit or withdrawal and change the term of your CD during the grace period. The grace period lasts for 10 days immediately following the maturity date. Your CD will automatically renew if you don't take any action during the grace period and interest withdrawn on the account will not affect the grace period. Any term change, deposit, or withdrawal of principal during the grace period will end the grace period. In some cases, the Early Withdrawal Penalty may reduce the principal in the CD.
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• What fees and services charge are associated with my Online CD account?
| Please refer to the Schedule of Fee provided with the Truth in Savings Disclosures in your Welcome Package or contact Customer Service at 1-888-889-8369. |
• When will I start earning interest on new Online Personal CD Account?
| Once an Account is opened, interest begins to accrue on a deposit on the Business Day we receive your deposit. |
• How is interest on my Online Personal CD calculated?
| Interesting is compounded daily and credited to your account monthly. |
• Is the Online Personal CD Account FDIC-insured?
| Yes. Funds on deposit at CTCB Bank are FDIC-insured up to maximum allowed by law. |
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