Contact Us

CTBC Bank is a full-service commercial bank serving consumers and businesses in California, New Jersey and New York.  We offer a complete line of products and services, in addition to experienced branch staff that is committed to helping its customers with their financial services. We offer a variety of methods for you to contact us : call us, email us, or drop by one of our many convenient locations. We welcome any questions and/or comments that you may have.

Phone

Personal Banking

Deposit, Savings, Money Market,Time Deposits, Credit Cards and more…

1-888-308-0986

Mortgage Loans

Global Program, Portfolio Program and Conventional Program, and more…

1-888-618-2822

Investments and Retirement Planning

Ready to plan your retirement and investments goal?

1-888-202-2089

24-Hour Phone Banking

Checking balance, transactions, and more…

1-888-889-8000 (Eastern US)

1-888-839-9000 (Western US)

Business Banking

Deposits, Savings, Money Market, Time Deposits, Credit Cards, and more…

1-888-308-0986

Cash Management

Analyzed Accounts, ACH, Business Bill Pay, and more…

1-888-998-1889

Internet Banking / Mobile Banking

Enrollment, forgot user ID/password, and more…

1-888-889-8369

Small Business Loans

SBA 7a, 504, Express, and more…

1-888-889-8409

Email

Compliance – Questions about regulations and privacy ?

compliance@ctbcbankusa.com

Internet Banking – Need to reset your user ID/password?

ibmail@ctbcbankusa.com

Mail

Headquarter Address

801 S. Figueroa St., Ste 2300, Los Angeles, CA 90017

IMPORTANT

Messages are transmitted via normal email and are NOT encrypted/secure. For your privacy and security, please do NOT include any confidential information in your mail or email including your social security number, account number, login ID, password, etc.