ContactUs

CTBC Bank is a full-service commercial bank serving consumers and businesses in California, New Jersey and New York. We offer a complete line of products and services, in addition to experienced branch staff that is committed to helping its customers with their financial services. We offer a variety of methods for you to contact us : call us, email us, or drop by one of our many convenient locations. We welcome any questions and/or comments that you may have.

Call Us

General Questions

1-888-308-0986
Monday - Friday, 9am - 4pm Pacific Time

24-Hour Automated Telephone Banking

1-888-889-8000
Telephone banking is available in English, Cantonese, and Mandarin.

Report a Lost or Stolen Visa® Debit Card

1-800-554-8969
24 hours a day, 7 days a week

Internet or Mobile Banking Support

1-888-889-8369
Monday - Friday, 7am - 8pm Pacific Time

Email Us

Compliance – Questions about regulations and privacy?

compliance@ctbcbankusa.com

Internet Banking – Need to reset your user ID/password?

ibmail@ctbcbankusa.com

Write Us

Headquarter Address

801 S. Figueroa St., Ste 2300, Los Angeles, CA 90017

IMPORTANT

Messages are transmitted via normal email and are NOT encrypted/secure. For your privacy and security, please do NOT include any confidential information in your mail or email including your social security number, account number, login ID, password, etc.